FAQ | Valanshe

What is designer inspired fragrance?

Designer inspired fragrances are scents that are crafted to resemble popular designer perfumes without the high price tag.

How do our designer inspired fragrances compare to the original designer perfumes in terms of quality?

Our fragrances are carefully formulated to closely mimic the scent profile of the original designer perfumes, offering you a similar olfactory experience.

What type of fragrances do you sell?

At VALANSHE our product range includes Eau De Parfum (EDP) and Perfume Oil.

Are your fragrances safe to use on the skin?

Yes, all our fragrances are safe for skin application.

What is the difference between Eau De Parfum (EDP) and Eau De Toilette (EDT) concentrations?

Eau De Parfum ( EDP) has a higher concentration of fragrance oils than Eau de Toilette (EDT).

Are your products cruelty-free?

Yes, our products are cruelty-free.

Can I find discontinued or hard-to-find designer inspired fragrance on your website?

We do often sell designer inspired fragrances dupes of limited edition or discontinued fragrance. Check out our product catalog or contact our customer services for specific requests enquiries.

How long does shipping take, and what are the shipping costs?

Shipping times and costs vary based on your location. Please check our shipping information page for details.

What is your return policy?

We offer a hassle-free return policy within 14 days of purchase. Please review our Returns and Exchanges page for full details.

How can I contact your customer support team for assistance or inquiries?

You can reach our customer support team through our Contact Us page or email, during our business hours.

What payment methods do you accept?

We accept various payment methods. Check our Payment Options page for details.

Are there any discounts or loyalty programs available for frequent customers?

We often run promotions. Subscribe to our newsletter to stay updated on offers.

Can I track my order after it has been shipped?

Yes, we provide tracking information for all orders. You can track your package through our website.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our international shipping rates and policies.

Where are you based?

London, United Kingdom

What are your opening hours?

We are open Monday - Friday 9am - 5pm, and will answer any queries within this time frame.

How long does delivery take in the United Kingdom?

Depending on the chosen option at checkout, between 1-5 working days in the United Kingdom.

How long does and order take to get dispatched?

All orders are dispatched within 24 hours. Orders placed on the weekend will be dispatched on Monday.

Is it safe to spray our perfumes on clothes?

As with all perfumes we also recommend that you take care when applying VALANSHE perfumes on clothes, you do so at your own risk.

How should i store my fragrance?

To ensure the quality and longevity of your fragrance products from My Site, it is important to store them properly. Please keep them out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.

How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.